Frequently Asked Questions

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Licensing

Licensing FAQs

The Frequently Asked Questions (FAQ) below provide essential guidance on obtaining and managing communications licences from the Nigerian Communications Commission (NCC). They outline licence types, eligibility requirements, application steps, documentation, processing timelines and renewal procedures, while also addressing common challenges faced by applicants to ensure a smooth and efficient licensing process.

USSD Billing Policy

End User Billing (EUB) Policy for USSD Banking Transactions in Nigeria

The End User Billing (EUB) policy for USSD banking in Nigeria is an important change in how customers are charged for transactions. It emerged as a consensus option between banking and telecommunications services sectors and their respective regulators (the Central Bank of Nigeria and the Nigerian Communications Commission) to address challenges around the seamless provision of USSD services. It is also designed to enhance customer experience and transparency.