Quality of Experience

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value chain, telecom value chain, interactive, interactive telecom value chain

Interactive Telecom Value Chain

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Interactive Telecom Value Chain

Click or hover over each component and site names to learn how it affects your service quality.
Fiber 1
Fiber 2
Fiber 3
Fiber 4
Mobile 1
Mobile 2
Mobile 3
Site 1 âž”
NO SIGNAL
Power 1
Base station 1
Site 2 âž”
NO SIGNAL
Power 2
Base Station 2
Site 3 âž”
NO SIGNAL
Power 3
Base Station 3
Mobile 4
Hub Site âž”

Hub Collocation Site

Role: Manages multiple towers in a region

Common Issues: Access restrictions, theft, power outage,

Click here to see related industry performance data

NO SIGNAL
Power 4
Base Station 4
NO SIGNAL
Core Network

Core Network

Role: Central hub of all communications, routes calls and data nationwide

Common Issues: Major outages affect entire regions

Managed by: Network operators (MNOs)

NO SIGNAL
Mobile User (Recipient)
Power 1 Out
Power 2 Out
Power 3 Out
Power 4 Out
Fiber 1 Cut
Fiber 2 Cut
Fiber 3 Cut
Fiber 4 Cut
Core Network Outage

How Quality of Service Is Affected:

Power Outages: When electricity fails at any tower or building, service is disrupted in that area.

Vandalism: If tower equipment is damaged, all users connecting through that tower lose service.

Network Congestion: During peak times (like holidays), too many users can overload the system.

Weather Conditions: Heavy rain or storms can interfere with tower signals.