Quality of Experience

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value chain, telecom value chain, interactive, interactive telecom value chain

Interactive Telecom Value Chain

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Click or Hover over each component and site names to learn how it affects your service quality.
 
 
 
 
 
 
Fiber 1
Fiber 2
Fiber 3
Fiber 4
Mobile 1
 
Mobile 2
 
Mobile 3
 
 
 
 
 

Site 1 ➔

 
NO SIGNAL
Power 1
 
Base station 1
 
 
 
 
 
 
 
 
 
 
 
 
 

Site 2 ➔

 
NO SIGNAL
Power 2
 
Base Station 2
 

Site 3 ➔

 
NO SIGNAL
Power 3
 
Base Station 3
 
Mobile 4
 

Hub Site ➔

Hub Collocation Site

Role: Manages multiple towers in a region

Common Issues: Access restrictions, theft, power outage,

Click here to see related industry performance data

NO SIGNAL
Power 4
 
Base Station 4
 
NO SIGNAL
Core Network

Core Network

Role: Central hub of all communications, routes calls and data nationwide

Common Issues: Major outages affect entire regions

Managed by: Network operators (MNOs)

NO SIGNAL
Mobile User (Recipient)
 
Power 1 Out
Power 2 Out
Power 3 Out
Power 4 Out

Fiber 1 Cut

 

Fiber 2 Cut

 

Fiber 3 Cut

 

Fiber 4 Cut

 
Core Network Outage

How Quality of Service Is Affected:

Power Outages: When electricity fails at any tower or building, service is disrupted in that area.

Vandalism: If tower equipment is damaged, all users connecting through that tower lose service.

Network Congestion: During peak times (like holidays), too many users can overload the system.

Weather Conditions: Heavy rain or storms can interfere with tower signals.

Power Availability Test v2

Power Availability

The following graphs detail the monthly power availability of Nigeria's major operating Collocation Service Providers (CSPs). Data points that fall within the target threshold region indicate a failure to meet the power availability target for the relevant month. The threshold for hub sites is 99.8% and 99.5% for terminal sites. 
 

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Site KPIs Report

Mean Time to Repair
Access Denials

Coming Soon!!!

Theft Incidents

Coming Soon!!!

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Mean Time to Repair

Mean Time to Repair

The following graphs detail the monthly Mean Time to Repair (MTTR) performance of Nigeria's major operating Collocation Service Providers (CSPs). Data points that exceed the accepted repair time threshold indicate a failure to meet the expected target for the relevant month. The required MTTR threshold is ≤ 2.5 hours for both hub and terminal sites. 
 

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Site Access Denial Data

Site Access Denial Dashboard

Site Access Denial Data

Monthly breakdown of reasons for site-access denials across Collocation Service Providers (CSP) sites, showing trends such as insecurity, community or landlord disputes, government/regulatory issues, and others, organized by region, state, site type, tower company, and incident type.

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