Publications
The following documents are publications with regard to Internet Governance produced by the Nigerian Communications Commission.
Tariff Information
Consistent with Section 108 of the Nigerian Communications Act 2003 (NCA 2003), the Commission is responsible for the approval of tariffs and other charges for the provision of service by licensed telecommunications service providers.
Videos
Browse through our videos
Individual License
New License Applications
Individual License Application Requirements
- Sign up on eservices.ncc.gov.ng and click on Licensing Application Management System to apply
- Fill the form and upload the relevant documents listed below:
- Certificate of Incorporation
- Current Tax Clearance Certificate
- Payment of non-refundable fee being 5% of Licence fee
- Certified True Copy (CTC) of Articles & Memorandum of Association
- Electronic copy of passport photographs of Directors/Shareholders of the company
- Electronic copy of passport photographs of authorized representative
- Feasibility report of proposed service
- Certificate of qualified technical staff (where applicable)
- Corporate Affairs Commission (CAC) status report
- Utility Bill reflecting the Official Address of the Company
- Evidence of funding
- Memorandum of Understanding (where applicable)
- If the company is an existing licensee (type of license issued to the Company )
- The amount budgeted for the project
- Some applicants listed below henceforth must obtain a security clearance from the State Security Service (SSS) for the proposed service as a condition precedent for the grant of license by the Commission. The Personal History Statement Form (PHS) for the company and its Directors will be provided by the Commission for completion by applicants;
- Unified Access Service Licence
- Automated Vehicular Tracking Service
- Private Network Links (regional, national & LEO)
- Interconnect Exchange Services
- Internet Service Provision where resource is required
- International Data Access/Full Gateway
- Global Mobile Personal Communication by Satellite (GMPCS)
- Mobile Virtual Network Operator
- Applications should be submitted when all the documents above have been uploaded.
- On submission of the application, a non-refundable administrative charge, which is 5% of the relevant license fee would be paid via the Licensing Application Management System.
- A license fee is payable on approval of the application.
- “Automated Vehicle Tracking Services (AVTS), Unified Access Service License (UASL) and Mobile Virtual Network (MVNO), International Data Access (IDA), Full Gateway, Interconnect Exchange, and Private Network Links National/Regional applicants henceforth must obtain a security clearance from the State Security Service (SSS) for the proposed service, as a condition precedent for the grant of license by the Commission. The Personal History Statement Form (PHS) for the company and its Directors will be provided by the Commission for completion by applicants.
- All VAS (Content Service using Short Code ) applicant (s) must present :
- Evidence of an Agreement or a Memorandum of Understanding (MOU) entered between the company and any of the VAS Aggregators.
- Alternatively, the company should provide a copy of a license duly issued to it by the Central Bank of Nigeria (CBN) for Mobile Money Services or from the National Lottery Regulatory Commission (NLRC) for lottery services.
Additional Licenses & Renewals
Additional License & Renewal Application Requirements
Existing licensees wishing to apply for additional licence(s) or renew their current licenses must be up to date on their existing licensing obligations. These obligations include but are not limited to the following;
- Payment of Annual Operating Levy (AOL): the company is required to submit Audited Accounts (Management Accounts are to be submitted if Audited Accounts are not yet available) for assessment of the AOL payable to the Commission. Note that Non-Operational Licensees are also required to pay AOL.
- Submission of Year End Questionnaire/Information
- Submission of Individual Consumer Code of Practice
- Type approval of equipment in use on network
- Payment of Spectrum and National Numbering Plan (NNP) fees (where applicable)
- Obtaining prior approval from the Commission before change in shareholdings above 10%.
- Notification on change of address, business name etc.
- Obtaining approval before licence transfer
- Requirement to roll-out service / commence operation etc.
- Submission of Annual Ownership Report not later than 31* March every year (Corporate Affairs Documents).
- Current Tax Clearance Certificate
- Licensees seeking renewal must make their applications at least six (6) months before expiration.
Licensing Application Process
The following describes the procedure and requirements toward applying for a licence in both the Class and Individual categories from the Nigerian Communications Commission.
- An Individual Licence is a type of authorization in which the terms, conditions and obligations, scope and limitations are specific to the service being provided. Process of licensing can take the form of Auction, "First Come First Served", "Beauty Contest" or a standard administrative procedure, etc.
- A Class Licence is a type of general authorization in which the terms and conditions/obligations are common to all licence holders. Requires only registration with the Commission for applicants to commence operation.
Search Keywords
permits, license application, requirements, Approval, Certification, Authorization
Individual License
New License Applications
Individual License Application Requirements
- Sign up on eservices.ncc.gov.ng and click on Licensing Application Management System to apply
- Fill the form and upload the relevant documents listed below:
- Certificate of Incorporation
- Current Tax Clearance Certificate
- Payment of non-refundable fee being 5% of Licence fee
- Certified True Copy (CTC) of Articles & Memorandum of Association
- Electronic copy of passport photographs of Directors/Shareholders of the company
- Electronic copy of passport photographs of authorized representative
- Feasibility report of proposed service
- Certificate of qualified technical staff (where applicable)
- Corporate Affairs Commission (CAC) status report
- Utility Bill reflecting the Official Address of the Company
- Evidence of funding
- Memorandum of Understanding (where applicable)
- If the company is an existing licensee (type of license issued to the Company )
- The amount budgeted for the project
- Some applicants listed below henceforth must obtain a security clearance from the State Security Service (SSS) for the proposed service as a condition precedent for the grant of license by the Commission. The Personal History Statement Form (PHS) for the company and its Directors will be provided by the Commission for completion by applicants;
- Unified Access Service Licence
- Automated Vehicular Tracking Service
- Private Network Links (regional, national & LEO)
- Interconnect Exchange Services
- Internet Service Provision where resource is required
- International Data Access/Full Gateway
- Global Mobile Personal Communication by Satellite (GMPCS)
- Mobile Virtual Network Operator
- Applications should be submitted when all the documents above have been uploaded.
- On submission of the application, a non-refundable administrative charge, which is 5% of the relevant license fee would be paid via the Licensing Application Management System.
- A license fee is payable on approval of the application.
- “Automated Vehicle Tracking Services (AVTS), Unified Access Service License (UASL) and Mobile Virtual Network (MVNO), International Data Access (IDA), Full Gateway, Interconnect Exchange, and Private Network Links National/Regional applicants henceforth must obtain a security clearance from the State Security Service (SSS) for the proposed service, as a condition precedent for the grant of license by the Commission. The Personal History Statement Form (PHS) for the company and its Directors will be provided by the Commission for completion by applicants.
- All VAS (Content Service using Short Code ) applicant (s) must present :
- Evidence of an Agreement or a Memorandum of Understanding (MOU) entered between the company and any of the VAS Aggregators.
- Alternatively, the company should provide a copy of a license duly issued to it by the Central Bank of Nigeria (CBN) for Mobile Money Services or from the National Lottery Regulatory Commission (NLRC) for lottery services.
Additional Licenses & Renewals
Additional License & Renewal Application Requirements
Existing licensees wishing to apply for additional licence(s) or renew their current licenses must be up to date on their existing licensing obligations. These obligations include but are not limited to the following;
- Payment of Annual Operating Levy (AOL): the company is required to submit Audited Accounts (Management Accounts are to be submitted if Audited Accounts are not yet available) for assessment of the AOL payable to the Commission. Note that Non-Operational Licensees are also required to pay AOL.
- Submission of Year End Questionnaire/Information
- Submission of Individual Consumer Code of Practice
- Type approval of equipment in use on network
- Payment of Spectrum and National Numbering Plan (NNP) fees (where applicable)
- Obtaining prior approval from the Commission before change in shareholdings above 10%.
- Notification on change of address, business name etc.
- Obtaining approval before licence transfer
- Requirement to roll-out service / commence operation etc.
- Submission of Annual Ownership Report not later than 31* March every year (Corporate Affairs Documents).
- Current Tax Clearance Certificate
- Licensees seeking renewal must make their applications at least six (6) months before expiration.
Class License
Class License Application Requirements
- Sign up on eservices.ncc.gov.ng and click on Licensing Application Management System to apply.
- Fill the form and upload the relevant documents listed below :
- Certificate of Incorporation or Registered Business Name.
- Tax Clearance Certificate.
- Certified true copy of Articles & Memorandum of Association to include telecommunication as an object clause that allows the Company to provide telecommunication service in Nigeria
- CAC Status Report
- Soft Copy of Passport photographs of authorized representative.
- Certificate of qualified technical staff
- Details of proposed service
- Soft Copy of Passport photographs of Directors of the Company/Sole Proprietorship.
- Applications should be submitted when all documents above have been uploaded.
- On submission of the application, a License fee of Ten Thousand Naira (₦10,000.00) only, is payable via the Licensing Application Management System.
How To Make Payments
All payments can be made;
- At any branch of any reputable Bank nationwide
- With debit/credit card (MasterCard, Verve, Visa)
- Using your internet Banking site
- By Digital Wallet/ Mobile Money
- Using your REMITA profile (for registered REMITA users).
The payment platform can be accessed through the NCC website (www.ncc.gov.ng) or the REMITA website (www.remita.net) - From the NCC website (www.ncc.gov.ng)
- Follow the REMITA payment option logo to access the NCC payment page.
- Select the Service Type that you are paying for.
- For some services, the system displays the applicable fees, otherwise enter the amount payable.
- Submit to generate a Remita Retrieval Reference (RRR) – a unique payment reference for your transaction. This should be presented at any payment channel.
- Select your preferred payment channel to make payment.
- From the Remita website (www.remita.net)
- Click “Pay FGN and State TSA” link.
- Select "Federal Government of Nigeria"
- Type the name of MDA "Nigerian Communications Commission".
- Select the Service Type you are paying for.
- Based on enquires/ confirmation from the Commission, the payment platform displays the applicable fees, otherwise enter the amount payable.
- Submit to generate a Remital Retrieval Reference (RRR) - a unique payment reference for your transaction. This should be presented at any payment channel.
- Select your preferred payment channel to make payment.
Operator Questionnaires
In furtherance of the Commission's commitment to providing up-to-date statistics on the telecommunications industry, the Commission conducts a regular survey of telecoms operators in which the operators provide information to the Commission. The provision of this information to the Commission is an obligation of all telecoms licensees as mandated in Sections 64-66 of the Nigerian Communications Act 2003 and the Nigerian Communications Commission enforcement processes regulations.
QoS Benchmarks for Mobile Services
Commercial Benchmarks
The following Commercial (i.e. Customer Experience) Quality of Service (QoS) indicators for Mobile Services define the minimum QoS benchmarks for all GSM mobile operators' services licensed by the Nigerian Communications Commission.
| Complaints | Value |
| Customer Complaints per 100 Customers | = 5 |
| Customer Satisfaction Index | 98% |
| Speed of Problem Resolution | Value |
| % Cleared on Same Day | > 90% |
| % Cleared in 2 Days | > 95% |
| % Cleared in 3 Days & Above | 100% |
| Billing Integrity | Value |
| % of Total Bills Overcharged | < 0.5% |
| % of Incorrect Credit Balance | < 0.5% |
| % of Failures for Credit Balance Inquiry | < 1% |
| Customer Care | Value |
| Call Completion Rate | 100% |
| Minutes a Customer spends on Queue; | There must be a repeated announcement at every two-minute interval. |
| Customer Interface | Value |
| Number of Interface Points | Number should be tied to subscriber base. |
| Minutes a Customer spends on Queue; | 10 mins |
| Recharge Cards | Value |
| % of Recharge Card Loading Errors | < 0.02% |
| % of Recharge Card Loading Incorrect Feedback | < 0.02% |
Technical Benchmarks
The following technical Quality of Service (QoS) indicators for Mobile Services define the minimum QoS benchmarks for all GSM mobile operators' services licensed by the Nigerian Communications Commission.
| Internetwork | |||||
|---|---|---|---|---|---|
| Indicator | Intranetwork | PLMN | PTO | PSTN | International |
| Call Setup Success Rate (%) | = 90% | ||||
| Handover Success Rate (%) | = 90% | ||||
| Call Drop Rate (%) | = 2% | ||||
| Post Dialing Delay(s) | < 5 secs | < 10 secs | < 10 secs | < 10 secs | < 13 secs |
| |||||
| Transmission Impairment | Value |
|---|---|
| Bit Error Rate (BER) per Link | = 1 × 10-9 |
| End-to-End Error Rate | = 1 × 10-6 |
| Other Network Measures | Value | |
|---|---|---|
| Voice Quality Impairment | < 2% | |
| Answer Seizure Ratio (ASR) | Intranetwork | = 50% |
| Internetwork | = 45% | |
| Call Completion Rate (CCR) % | = 90% | |
| Busy Hour BSC Traffic Channel (TCH) Congestion (%) | =10% | |
| Minimum Data Encoding Rate | Half-Rate | |
| Minimum Speech Encoding Rate | Half-Rate | |
| Value Added Services KPIs (SMS & MMS) | Value |
|---|---|
| % of SMS/MMS Delivery Failures | < 0.2% |
| % of SMS/MMS Incorrect Feedback | < 0.2% |
| % of SMS/MMS Multiple Billing | < 0.01% |